Contact Center Assurance
The Trusted Technology That Delivers Results
For over 20 years Hammer has been the trusted name in testing contact center and IP telephony solutions.
From the lab to the production environment, from pre-launch to post-production, Hammer lets you reduce risk, reduce effort, and accelerate testing and development.
Whether an on-premises solution or hosted by us, there is a configuration to suit your needs.
And, with the newest Hammer technology, you can even test in secure environments and take advantage of advanced speech recognition capabilities.
VoiceWatch uses transactional call flows to navigate the contact center customer’s end-to-end experience through automated applications and systems. VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems to identify degradations or glitches before customers are impacted.
VoiceWatch can be easily customized for each client’s environment, network, systems, and needs, with specific tests, metrics, thresholds, and alerts configured to align with dynamic business demands.
Feb 27, 2019
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