Ensure continued call quality with new regulatory compliance requirement
Fraudulent robocalls are today’s No. 1 consumer complaint to the Federal Communications Commission (FCC). To combat illegal spoofing and protect consumers, the FCC has prescribed that service providers implement a set of tools, known as STIR (Secure Telephone Identity Revisited)/ SHAKEN (Signature-based Handling of Asserted Information Using toKENs), designed to identify signs of fraudulent, automated calls.
However, the implementation of STIR/ SHAKEN can affect call quality.
STIR/ SHAKEN adds authentication and verification steps to the traditional call flow architecture to validate call authenticity. To ensure this architectural change doesn’t impact call quality, telco providers should extend existing monitoring systems to include STIR /SHAKEN monitoring.
How it works
Empirix’s STIR/SHAKEN Assurance and reporting solution empowers service providers to maintain call quality end-to-end across the entire call flow architecture, including STIR/SHAKEN infrastructure. End users can simplify workflows and drill down for faster root cause analysis of call quality issues.Read more
The new STIR/SHAKEN package includes the reporting tool Diagnostix Operational Reports (DOR) which provides visibility into network and infrastructure performance via a series of out-of-the-box, pre-defined reports. DOR is especially useful to support bilateral testing between carriers in both pre- and post- deployment phases.
With Empirix Stir Shaken Assurance, you can maintain call quality standards and comply with FCC/CRTC recommendations.
End-to-end call flow insight
With potential FCC/CRTC mandates and deadlines looming, operators shouldn’t have to worry about monitoring their network. So unlike SBC and AS/VS vendors, Empirix STIR/SHAKEN Assurance allows you achieve end-to-end visibility across the call flow by enhancing existing, industry leading VoIP analysis.
Our unique ability to extract information from SIP signaling empowers engineers to troubleshoot both standard SIP and STIR/SHAKEN-related SIP fields.
Flex Fields functionality
Empirix’s powerful Flex Fields functionality permits operators to customize fields and field values so that troubleshooting efforts can align with strategic business objectives. This flexibility speeds time to market and eliminates custom development costs.
Recent STIR/SHAKEN blog posts
- Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls. […]
- Empirix Inc. a leader in network test automation and service and application performance visibility, today announced that Empirix service assurance […]