Category: Customer Support

Escalation Procedures

Do you have questions about how your support request is being worked?

The Empirix Customer Support Management team is available to assist and ensure you are getting proper attention to your issue.

Please contact the appropriate escalation manager via phone or email.

Americas Escalation Manager

Products - e-XMS
Matt Hannigan
(978) 313-7231

Products - Hammer, OneSight, CallMaster, xCentrics, IDMC, IntelliSight
Rich Coray
(978) 313-7087

EMEA/APAC Escalation Manager

Serena Villano
+39 059 740 9324 x7727

VP, Global Services & Support

Brian Whitefield
(978) 313-7089


Existing customers

We have a dedicated eSupport section with a range of contact options tailored to your needs.

Visit support portal