Maintenance

Empirix has a support and maintenance package that meets your needs

Once you have invested in an Empirix solution, you will want to ensure that it is optimized for your environment. Your questions regarding the software or hardware (if included) will be answered, and any issues will be addressed promptly.

All software sold by Empirix comes with a 90 day warranty. Annual support is available and includes:


Datacenter

Support for purchased Empirix software

  • Phone/email/web incident submission
  • Access to online support: This customer-only, secure web portal contains downloads, updates, issue review, and updates, knowledge base, as well as FAQs.
  • Software release upgrades: These software releases include new features and enhancements along with bug fixes.
  • Escalation procedures
  • Support center access from 8:00am – 8:00pm E.S.T

IT hardware

Support for purchased Empirix equipment

All equipment sold by Empirix comes with one year of support. This standard package includes:

  • Phone/email/web incident submission
  • Access to online support: This customer-only, secure web portal contains downloads, updates, issue review, and updates, knowledge base, as well as FAQs.
  • Software release upgrades: These software releases include new features and enhancements along with bug fixes.
  • Hardware replacement program: Equipment under a hardware maintenance agreement can be returned to Empirix for repair.

Customer support worker

Additional support options

We offer additional support options for our Empirix OneSight for Contact Centers, Empirix Network-Wide View and Empirix Network Wide View for SS7 Signaling customers:

  • 24 x 7 days access via phone
  • Advanced replacement program (Empirix Network-Wide View and Empirix Network Wide View for SS7 Signaling and Performance/Functional Testing Service products only)

Ready to learn more?

Our dedicated sales and support teams are standing by.