Shop Talk: A Recipe for Ensuring a Productive, Remote Workforce and Happy Customers

A live webcast event with

In what seemed like an instant, the global workforce, including contact center agents, began working from home. This shift has introduced hundreds, if not thousands of unmonitored home networks to your customers’ journey, putting their quality of experience, and agent productivity, at risk.  

Join us for a live discussion to explore the strategies that Verizon is using to improve customer experience and the productivity of a home-based contact center workers. 

Discussion topics include:

  • The impact of an entire workforce shifting to home offices 
  • Measures taken to protect the Verizon brand and deliver best in class service to customers and remote workers 
  • Recommendations for organizations who are struggling to get visibility into remote worker issues 

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