On-Demand Webinar for Contact Center Leaders
With anywhere from 20% to 80% of contact center workers expected to work from home indefinitely, contact center and technology leaders should take a close look at the business impact that residential networks have on workforce productivity, contact center operations and customer experience. Could they be wreaking havoc on CX?
Watch our on-demand webinar on Are Residential Networks Wreaking Havoc on CX? and explore:
- What can (and will) go wrong in remote working environments
- How does undetected tech disruption impact key business objectives (KBOs) and service level agreements (SLAs)?
- What level of “technology oversight” is warranted in a residential work setting? When does it become an invasion of privacy?
- What processes or programs should enterprises and BPOs be considering in order to reduce the impact of tech disruption on their business?