To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.
This white paper provides actionable information to ensure you achieve your testing goals.
Read this white paper to discover:
- Detailed guidelines for developing your contact center testing plan
- Step-by-step instructions for building an effective test case for management
- Advice for developing a long-term strategy for ongoing change management and active/passive monitoring of your voice network and applications