As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data.
Empirix covers methodology strategies from each technology layer to ensure that the migration is achieved with emphasis on the customer experience and successful completion of business-critical functions.
This white paper outlines the benefits and challenges involved in migrating to SIP trunking and provides guidance on how best to maximize return on investment in a SIP trunking environment.
Read this white paper to discover:
- Voice quality testing
- The importance of encryption/detection
- The role of voice biometrics/speech recognition
- Outbound notification/dialing systems and the problem with “less is more”