Delivering insight into customer churn in the service provider space and illustrating how detailed analysis of the service experience at an individual or group level can minimize churn and increase revenue.
Churn continues to be top of mind for all mobile service providers, regardless of size or location. New approaches and solutions to the problem are always at the forefront of investment strategies as service providers look for any way to reduce, by even a small percentage, the number of customers who make the decision to take their business (and their money) elsewhere.
Read this white paper to discover:
- What drives customer churn
- The 4 steps to customer churning: pre-churn, root causes, tipping point, and final trigger
- Empirix customer analytics solution