Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.
In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.
Pre-production testing enables organizations to find and correct faults in call flows and workflows early, before they become larger issues.
Read this white paper to discover:
- How to detect issues before taking a project into production
- How to keep projects on time and on budget
- How to improve customer experience