Category: Products and Services

Hammer

The Trusted Technology That Delivers Results

The Empirix Hammer Test System is the leading automated solution for real-world contact center testing to optimize Quality of Experience. It is a complete testing solution in a single, easy-to-use package.

The platform improves the customer experience by identifying and correcting experience-related problems prior to, and during, production operations.

For example, Hammer Test System helps operations teams detect and measure performance issues, including configuration errors, resource problems, IVR and PBX/ACD prompt errors, IVR/host response times, and database response times.

Covers every element of a call flow—acting just like actual customers

The Hammer Test System can dial into applications and equipment being tested just like actual customers, entering or speaking account and PIN numbers and listening to ensure that the right responses are being played—all while measuring system and network response times throughout each test call.

It can emulate every aspect of a call flow, including the entry of variable information, using DTMF touch tones and playing an unlimited number of voice files for testing speech recognition-based systems.

Hammer’s patented prompt recognition capability even allows automatic verification that the correct prompts are being played in IVR and ACD/PBX systems.

A call flow diagram

 

Highlights

  • Offers an automated solution for testing contact center applications
  • Provides an unprecedented, thorough approach to acceptance, regression, and load testing of contact center applications
  • Verifies operational performance under real-world call traffic conditions prior to the deployment of any new or upgraded application or equipment
  • Offers the confidence and peace of mind that comes from knowing that a changed technology infrastructure will operate properly when customers call
  • Enables superior application and communication path testing coverage
  • Provides automated testing that goes much further than manual; typically, less than half of existing issues are uncovered by manual testing

Key materials

Greater application coverage with significantly less effort

  • Enable an unprecedented, thorough approach to acceptance, regression, interoperability and load testing
  • Ensure that the technology infrastructure performs to specifications—before it is put into production.
  • Address a range of possible problems, including:
    • Poor voice quality
    • Improper call routing
    • Dropped calls
    • Improper data or slow data arrival
    • Reduced application performance
    • Call abandon rates higher than target due to technology

Accelerate testing and development by up to 90%

  • Significantly reduce effort for mapping test-cases to project requirements..
  • Drastically reduce administrative work for technical teams
  • Improve teams’ ability to focus on core responsibilities and much more quickly identify root causes of current and potential issues.
  • Empower application and network teams to leverage a common suite of tools for rapid effective collaboration.

Enable non-technical teams to participate, and save resources

  • Use a single call-flow diagram to generate necessary tests.
  • Drag and drop icons to create a call-flow diagram using standard icons, or create customized icons.
  • Simply edit the call-flow diagram if an application changes, and all scripts are automatically regenerated.
  • Automatically dial into applications and equipment just like actual users and customers.