Category: Products and Services

IntelliSight

Leverage real-time intelligence to improve customer experience

How do you turn terabytes of raw data into real-time intelligence that can improve the customer experience, performance management, and strategic business decision making?

Efficiently gain the visibility and intelligence that:

  • Improve the subscriber experience
  • Reduce churn
  • Streamline operations
  • Reveal innovative business models

And all through a single platform for both near-real-time monitoring and data analytics.

Empirix IntelliSight is a platform that allows organizations to process information, uncovering insights that can be leveraged to quickly generate actionable intelligence and analysis based on highly nuanced results.

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Highlights

  • Intelligent aggregation of data from multiple sources
  • Suitable for both near-real-time monitoring and data analytics
  • Out-of-the-box intelligence for customer behavior, network performance, and more
  • Elegant customization interface for ad hoc analysis
  • Easy scalability to manage large data volumes
  • Powerful data visualization tools that ensure both technical and non-technical users can quickly and efficiently generate actionable insights

Key materials

Near-real-time Monitoring and Alarms

Build near-real-time views of services for early warning of revenue-impacting issues:

  • Extract near real-time information from any existing data source
  • Generate indicators grouped by configurable dimensions
  • Build a real-time view to match the services that must be monitored
  • Associate any KPI/KQI to any service
  • Investigate issues up to the single data record (xDR), including protocol analysis, once alarms are generated
  • No need to rely on separate protocol analyzers anymore
  • Use templates to quickly build real-time views
  • Check the behavior of any single indicator and/or alarm over time through IntelliSight’s embedded business intelligence 

Data Analytics

Discover the information hidden in billions of data records related to subscriber traffic:

  • Extract valuable information from network traffic leveraging Empirix’s extensive expertise available through the analytics packages
  • Adapt and tailor each report to keep them updated with multi-departmental requirements
  • Easy-to-configure linked dashboards composed of data aggregated from the IntelliSight database
  • Visually navigate data to discover hidden relationships amid large data volumes
  • Forward reports based upon configurable rules

 

 

 

Subscriber Analytics

Retrieve single subscriber or group of subscribers session information in “non-technical” format:

  • All services accessed by a single subscriber or group of subscribers are scored by a set of KPI/KQI 
  • Optional data enrichment from CRM
  • Fully integrated with troubleshooting tools through drilldown