Video

Survey: Nearly Half of Smartphone Users Blame Mobile Providers for Service Issues

Bob Hockman, Director of Product Marketing, presents the results of a recent consumer survey focused on Smartphone users and the implications for mobile providers. The survey, conducted online by Harris Interactive and commissioned by Empirix, explored the frequency of service issues experienced by smartphone users when utilizing multimedia activities on their smartphones. The survey results revealed that a significant percentage of adults experience service issues on a regular basis when using their smartphone to conduct a myriad of activities, including Internet searches, downloading data and searching for or watching videos. More alarming, nearly half of those who experience problems directly blame their mobile service providers for these issues.

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