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Empirix xCentrix

VoIP Network Analytics

Empirix xCentrix for VoIP Analytics is a powerful analytics and reporting engine that uncovers intelligence in dense data streams. Empirix xCentrix for VoIP Analytics includes packaged reports that provide real visibility into customer, network, and operational issues. For more free form analysis, its elegant web-based interface can be used to drill into micro events or layer multiple data points and KPIs for advanced trend analysis.

To power smarter decision making across your organization, Empirix xCentrix for VoIP Analytics presents actionable information in a way that is meaningful for different departments or user needs. The solution frees users from the need to develop reports, write SQL queries, and struggle with data, rather than discovering the actionable intelligence held within it. Only Empirix xCentrix for VoIP Analytics provides a complete understanding of evolving customer behaviors correlated with precise network information to reveal the business models that generate long term profitability.

  • Speed troubleshooting, reduce Mean Time to Repair (MTTR), and tightly control costs
  • Pinpoint investment and strategically enhance customer experience
  • Innovate business models and drive revenue growth
  • Understand complex behaviors to better serve customers
  • Plan effectively and capitalize on tremendous demand for bandwidth
  • Comprehensive network analysis
  • Out-of-the-box reports
  • Multi-dimensional KPI analysis from many perspectives to illuminate hidden trends
  • Extensive slice-and-dice capabilities
  • Powerful and elegant web-based environment for easily visualizing the meaning contained in the data
  • Real-time dashboards and customizable views
  • Instantaneous returns when users manipulate data views
  • Correlation with third-party OSS, NMS, and databases
  • Automated report delivery - to users or portals - triggered by date or data event
  • Report sharing
  • Data collection and normalization: Collect, transfer, and normalize raw data from the data source
  • Data ETL: Transform and load raw data into an enriched format and import it into the database
  • Relational database and OLAP: Store enriched transaction data as well as OLAP Cube data for configurable periods
  • Data visualization: Web-based GUI enables a user to design and customize multi-dimensional reports and dashboards

Call completion and release cause analysis by:

  • Routing Number
  • Charge Number
  • Generic Number
  • Redirecting Number
  • Routing Plan
  • Source Plan
  • Destination Plan
  • Transmission Media Requirement
  • Release location
  • MT2PA Source/Destination IP
  • M2UA Source/Destination IP
  • M3UA Source/Destination IP
  • User Teleservice Info