Hammer Cloud Platform
Safeguard CX with test automation for the entire SDLC
In a DevOps world, development, QA and operations teams, by design, work collaboratively. Nowhere is this more critical than in the complex, ever-changing contact center environment. Even with careful planning, technology failures or disruptions can occur and negatively impact customer experience.
By working cross-functionally to identify customer-impacting issues and errors both pre- and post-change, contact center teams can accelerate release cycles, reduce unplanned downtime, reduce costs and consistently deliver a quality customer experience.
Rapidly test and optimize quality for voice applications and contact center systems
Hammer Cloud Platform is an easy-to-use, fully automated self-service testing platform for voice applications and contact center systems.
It helps QA, DevOps and IT teams quickly detect and measure performance issues including capacity limitations, human-triggered configuration errors, IVR defects, carrier routing
issues, application server and backend host latency, and CTI data and routing errors by
automating QA, regression, load, and ongoing active testing efforts across the entire
software development lifecycle.
Cross-functional collaboration breaks down silos
Hammer Cloud Platform offers unprecedented opportunity for QA, DevOps and IT teams to collaborate on creating, scheduling and executing tests to ensure your contact center is performing as designed.
With Hammer Cloud Platform, teams can easily automate script creation from existing designs, reuse and deploy test cases between applications and facilitate workflow efficiencies. Open APIs allow integration with configuration management, bug tracking, and other solutions for full DevOps orchestration.
Jun 13, 2019
Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
Voice Biometrics: Pre-Deployment Test Methodologies
Critical Importance of True Modeling and Runtime Capabilities to Achieve Adequate Customer Experience Testing
Please join us for our webcast, How to Tame CX Disruption with Automated Collaborative Testing, to learn more about Hammer Cloud Platform.
For a custom demo, please contact us.